About Optimetriks - FieldProOur mission is to help manufacturers, distributors, and service providers to be in closer connection with the realities of the field and understand how their customers access and interact with their products and services.We help our clients transition in the paradigm under which they operate, from a pure top-down, undifferentiated mass-market approach, to a more collaborative vision, taking into account the complexity of the distribution ecosystem and linking various stakeholders in constant interaction. Today, the widespread adoption of smartphones, data connectivity, and cloud technologies make it possible to easily create those smart interactions.As a result, companies can achieve the benefits of scalability and more individualized interaction by leveraging the large volumes of data collected and analyzed. And by providing the field users with the right tools to interact with the brands and professionalize their work, we build more engagement and trust, which reflects in strengthened loyalty and stronger relationships.Website: https://fieldproapp.com/About the roleYou will manage our key accounts relationships. These clients have intensive usage of our solution (thousands of users) across several countries and require more interaction and care than smaller accounts.You will report directly to the company C-level and will be in close contact with all our departments (Customer Success, Data, Labelling, Finance, Sales, etc.) as you will be in charge of the overall project and its success.high-touch debriefsMain tasks among other responsibilities will be to:Build and maintain a strong relationship with the clientsBe high-touch through regular meetings, field visits, etc.Be well organized and send meetings debriefs, action points, etc.Have a very good understanding of the client business and its use of our solutionsBe a super project managerEnsure top execution of the projects, make sure all the teams are well-coordinated and ready to deliver before timeBe ready to get your hands dirty to make things move forwardHelp scope the client's needs, organize brainstorming sessions and be a force of propositionsYou will prepare and hold steering committees with the client's top management to update them on the project progress, new features, new ideas, etc.Support the sales & product teamsBeing at the forefront of the client interactions you will have first-hand knowledge of their additional needs and how to improve our sales offer and product development to support them betterYou will be in charge of drafting commercial proposals with the sales teams to answer the new client requestsYou will work with the design/product team to develop the new features neededThe role is based in Accra. You will look after our customers in Ghana.About youMaster degree in Business and / or EngineeringStrong Project management skillsStrong taste for Data (SQL, Python, DataViz)You are very autonomous and proactiveYou have excellent interpersonal skillsTeam player, self-motivated, energeticProficient in EnglishBased in LagosWhat we offerPosition: Senior Account ManagerLocation: AccraReal responsibilities with clients interactions and operational deploymentsHigh growth environmentYoung and multicultural companyProvide you with continuous challenge and room for learning
