Mandarin Customer Service Agent

· Assist with knowledgeable support to all customer requests across all products and all channels
· Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
· Delivering first time resolution to all customer requests up to authority and permission levels
· Creating and constantly developing unique positive personal relationships with a High Value Customers
· Maintain customer profiling and communication database history for all High Value Customers
· Ensure that High Value Customer transactions are completed accurately and timeously
· Able to confidently promote other products and services where appropriate
· Active outbound calling to develop the lifetime value of the customer