Responsibilities
Develops and implements the Group IT strategic plan and budget with prior approval from Management
Create and maintain Information Technology & Management strategy in line with stakeholder needs and in keeping up with current best practice.
Reviews KPIs of IT staff to align with IT strategic goals and ensures continuous evaluation of performance of the team for personnel development.
Manages Group infrastructure (hardware and network) to ensure effective utilisation of systems and for excellent service delivery.
Advices and reports to Management on all IT network, systems and infrastructure issues by escalating problems and recommends plans for resolution.
Coordinates automation of identified manual processes for improvement in service delivery and ensures timely completion.
Manages organization’s relationship with IT vendors and service providers by monitoring of service standards in line with signed SLAs.
Plan and manage related system environment, design, acquisition, installation, operation, system administration and maintenance of corporate hardware and related operating systems.
Ensures full implementation of organization’s IT policies, programmes and procedures by conducting regular reviews on policies in order to remain compliant to IT standards.
Ensures absolute security for organization’s IT systems and suggests measures for improving IT security.
Develop and maintain the Major Incident & Business Continuity plan for IT and to implement measures designed to safeguard the Information Technology and Management needs of the Group in the event of major incidents or disasters.
Have oversight responsibility of all ICT projects to ensure successful implementation and value for money for the organisation.
Qualification
Minimum of a Bachelor’s Degree in Computer Science, Computer Engineering or in a related field
Professional Certification in IT management is essential – ITIL, Cisco, ISO/IEC 20000 an advantage
Certification in Information Security Management preferred
Project Management Certification – Prince2, PMP, Agile will be an advantage
At least 3-5 years’ experience in supervisory role/managing IT Infrastructure and Services (Operations, Systems and Development)
Experience in analysis, implementation and evaluation of IT systems and their specifications
Sound understanding of computer systems (hardware, software and networks, etc)
Proven experience in change management – IT Infrastructure and Services projects
Experience in controlling information technology budget
Experience in designing and implementing application architectures and code that are highly scalable, available, maintenance and performance
Experience in cloud technologies Skills
Must be analytical and problem solving
Excellent organizational and leadership skills
Excellent interpersonal relationship skills
Good communication skills – both written and verbal
Good facilitation skills
