A very exciting sports betting operator is looking for a very qualified and experienced individual to be an ‘ombudsman’ of the Retail Operations in Ghana. This role will involve both high and basic levels of engagement with different stakeholders to ensure that outlets within their respective channels (shops & kiosks) are of the same high standards BetPlanet has planned for and that there is a smooth reconciliation process involving both BetPlanet owned and Third Party owned outlets.
KEY RESPONSIBILITIES
The role holder will liaise with Fraud, Risks and Payments team at Group.
To build a very smooth and strong outlet reconciliation regime and make sure that settlements done in timely manner.
To conduct audit exercises to ensure fraud cases are easily prevented, detected and properly investigated across.
In conjunction with the various heads of departments at local and Group levels, the role holder will check that all processes and procedures are followed in the Retail department.
The role holder will engage and work with 3rd party mystery shoppers to provide independent reports on observations made in and about randomly selected shops across the channels pan Ghana.
CCTV monitoring of BetPlanet betting shops will also be a tool deployed under the armpit of the role holder to help get independent happenings in the shops.
These independent observations and reports will inform immediate and future policy decisions related to strategy and shop staff.
The role holder will be accountable for ensuring that various local departmental heads are identifying and recording training needs/requirements of their direct reports. S/he must ensure that these needs are assessed and an action plan developed to bridge the gaps.
The role holder will liaise and follow up regularly with local heads of departments/Country Manager on management of performance improvement plans for staff who are underperforming to ensure a smooth exit plan for such staff if there's no improvement.
The role holder will develop a framework which will provide guidance to a systematic implementation of the Retail blueprint in the areas of standardising our procedures.
KEY REQUIREMENTS
Able to multitask, prioritize, and manage time efficiently.
Proper argumentation and negotiation experience are a big advantage
Able to analyze data and translate data/results into better actions leading to solutions.
Excellent verbal and written communication skills
Self-motivated and self-directed
Previous retail audit experience and a strong betting background will be a must and an added advantage.
KEY QUALIFICATIONS
1st degree in any Business or Social Science related field.
A master’s degree is an advantage.
Minimum 5 years’ experience in a similar role; at least 2 years should be with a Retail Betting Company
Great mastery of the Microsoft Word/Excel/Access/Power-point.
High comfort level working across functions and in matrix dynamic ever-changing environment
What we offer:
Competitive salary.
Modern working environment in Accra.
An opportunity to be an integral part of an exciting new business.
This is a senior management role.
RECOMMENDED FOR YOU
13 Reasons Why Your CV Will Get Rejected By RecruitersHow To Write A Perfect CVHow To Write The Perfect Cover LetterSmart Ways To Answer Standard Job Interview Questions
