Information Management Service Delivery Manager - Anglogold Ashanti

AngloGold Ashanti (Ghana) Limited, Obuasi Gold Mine is currently in a redevelopment phase which will lead to a modern, efficient and long-term profitable operation. The underground mining operation has been fully mechanized and designed to produce up to an average maximum of 5,000 t/day of ore mined.
We are seeking an experienced and self-motivated person to join our dedicated team asInformation Management Service Delivery Manager.

ROLE PURPOSE AND CONTEXT
The incumbent will be accountable for making sure that the IT service delivery in the allocated country/countries is effective and efficient. The incumbent works with the Global and Regional Information Management resources to ensure that the business/ mine site IT requirements are met within cost and quality benchmarks.

KEY ACCOUNTABILITIES:
IM Service Delivery Management for Obuasi
Work with the Global/Regional Specialists to implement the country infrastructure and application roadmaps
Improve the Obuasi IT support models to achieve the targeted call resolution
Guide a team of AGA employees and contractors in order to maintain and improve the operational effectiveness of all IT in the country/site in accordance with agreed SLA
Report all IT/OT related metrics to the key business stakeholders on a periodic basis
Make sure that all IT services deliver cost effective and quality solutions
Manage Information Management Risk at site level
Engage with business stakeholders to understand business perceptions of IT delivery as well as identify opportunities to improve
Identify and consolidates in-country IT and OT demand management
Implement all IT, and some OT, changes and projects in the region i.e. virtual desktop solutions, desktop collaboration solutions, reporting, cloud developments, application related improvements
Align all regional ITIL processes to the group standards and measures site compliance
Implement the required IT/OT Alignment Initiatives
Ensure that teams are sufficiently staffed with the correct skill levels

QUALIFICATION AND EXPERIENCE
Qualification
Degree / Diploma in IT or its equivalent

Experience
At least over 5 years’ experience in a similar role
Knowledge in IT Management (Infrastructure and/or applications)
A minimum of 6 years’ experience in managing IT Resources

Technical Competencies
IT Infrastructure
DB Admin
IT Problem Solving
IT Design and Integration

Leadership Competencies
Managing IT Resources
Team Building
Coaching
Global Mindset
Customer Focus

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