French Speaking Software Support Consultant

Job SummaryOur company is a leader in implementing & supporting software systems for small and mid-sized businesses. The Software Support Consultant is in a position to directly help our customers to get the most from their software systems by answering questions, resolving issues, and identifying opportunities for improvement.Minimum Qualification: HNDExperience Level: Entry levelExperience Length: No Experience/Less than 1 yearJob Description/RequirementsResponsibilities:System implementation Install desktop business apps in server - client envt.Or as standaloneSetup / configure system as per client business processMigrate / import client data using excelTrain users on how to use the app, to achieve requiredmgt reportsTrain mgt on how to access / generate required mgtreports Customer supportUninstall softwareResolve error messagesRelicense desktop business appsIssue license extension for business appsDowngrading desktop business appsCreating new / additional formulas for clients using ourpayroll softwareAnalysing client database to find the root cause ofproblem and deploying different options in an attempt to find a solution to theproblemGoing for onsite meetings with client to defend caseswhere client will blame us for not providing good support and letting theclient know is not our fault and give proof/reasons why is their fault forapplication not woring wellTrainingNew user trainingRe-fresher trainingHelp resourcespreparationPreparing e-manualsUpdating know-how in our knowledge basePreparing digital training videos and uploading to ourcloud data storagePrepare release notesFollow up / takingsupport from developers of the app.For issues beyond us locally, you will have to communicatewith the manufacturers of the application to get the solution so you can alsogive solution to our customersGraphic designDesign logos, flyers, complimentary cards & banners insupport of our digital marketing operations.Qualifications and Requirements:Must be fluent in written and oral French