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Customer Support Supervisor

Customer Support Supervisor
Company:

(Confidential)

Place:

Accra, Greater Accra

Job Function:

Customer Service

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Details of the offer

Responsibilities

• Direct reporting of Customer Service Associates.
• Responsible for staffing, scheduling, recruiting, interviewing, hiring and new employee orientation of his/her role.
• Responsible for employee development and performance management.
• Responsible for chat/email evaluation, resolution and follow up.
• Ensure implementation of new hire and continuing education programs.
• Report and analyze data necessary to monitor team efficiency.
• Provide timely, consistent and constructive feedback to agents and QA Analyst regarding performance towards goals.
• Develop, implement and maintain policies and procedures to ensure quality customer service.
• Liaison between customer support and other departments for shared ideas and processes regarding quality customer service, product innovations and promotions.
• Provide effective feedback to the Management regarding process flow and interdepartmental concerns when necessary.
• General support for all members of the Customer Support team.
• Perform other duties as assigned.

Source: Learn4Good
Job Function:

Requirements

Customer Support Supervisor
Company:

(Confidential)

Place:

Accra, Greater Accra

Job Function:

Customer Service

Report this offer

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