Customer Solution Executives

Job SummaryNew Business Acquisition, Customer Relations Management, Team Management, Sales ActivationMinimum Qualification: DegreeExperience Level: Entry levelExperience Length: No Experience/Less than 1 yearJob Description/RequirementsResponsibilitiesOverseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.This is a highly competitive role and selection is based on merit