Customer Service Representative

Job Summary
We are hiring a Customer Service Representative to manage customer queries and complaints
Minimum Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
2 years
Job Description
Job Brief
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Applicant should be able to remain calm when customers are frustrated and have experience working with computers.
Main duties and Responsibilities
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Interested applicants are advised to send updated CV with cover letter to our HR Manager via email given therein. Selected applicants will be notified via phone call and email for a face to face interview.
Email:
[email protected]