Customer Service & Loans Officer - Pezesha

Pezeshais currently seeeking to employ aCustomer Service & Loans Officer
Primary job description
Onboarding, Vetting and evaluation of potential SMEs in Ghana to be funded by Pezesha on a regular basis using our internal processes and standards
Marketing & Financial education content creation in relation to Ghana context and SMEs needs.
Provide customer support via calling and follow up with potential and funded SMEs on additional information required as well as repayments of loans for those successfully funded by Pezesha
Monitor and update loan accounts and information on the dashboard
Providing feedback and responding to customer issues on social media platforms and any other channel.
Assist with product testing and trainings required to the targeted segments or partners while ensuring compliance and quality assurance and collaborating with internal and external teams

Be the local champion in creating product awareness and the company’s services in Ghana
Assist with developing of training materials and strategy including leading the trainings/workshops while leveraging on various channels such as field/in person, virtual and through focus groups discussions among others
Required documentation on product tests, customer feedback and process improvements including completing loan contracts with qualified SMEs
Assist with impact measurement i.e. case studies, testimonials and analysis needed
Drive strategic sales, scale and productivity to ensure the overall success of the products and services provided by the company in Ghana market

Qualifications/Skills
At least a graduate of Commerce, Administration, Public Relations or Marketing or a related field
Solid understanding of direct/indirect lending products and practices in Ghana
Basic computer skills and a quick learner
At least 2 years of professional work experience in sales or marketing or handling customer support or as a loan officer
Ability to manage multiple projects and self drive toward targets while ensuring quality output and prioritization.
Excellent verbal and written communication and interpersonal skills
High level of interpersonal maturity, hardworking, and professionalism
Unwavering commitment to service and customer orientation
Team player who demonstrates positive attitude, creativity, energy, dedication to collaboration and patience and with a high degree of integrity
In-depth knowledge of the Financial industry and its current events in Ghana
Attention to detail
Excellent time management and organisation