Bilingual Nss/Intern

OVERVIEW If you speak, read and write English and French fluently, If you are hardworking, trustworthy and have a positive attitude, If you live in Kumasi or Accra and have good marketing skills , this opportunity is for you. WHAT YOU WILL DO We are looking for one BILINGUAL CUSTOMER SERVICE REPRESENTATIVE in our Kumasi office and one in our Accra office who will : – Answer, filter and transfer customers’ calls and mail (comments, complaints, general inquiries) in French and English – Receive and direct and assist customers through various means such as LiveChat, phone, text, facebook messenger and email in French and English – Proactively communicate with customers, promote our services and inform customers; manage client records and follow up when needed; – Perform all other related tasks Required Skills or Experience REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCES Bilingual (French and English) Knowledge of MS Office (Excel, Word) Knowledge of translation, accounting, or air ticket reservation (an advantage) HND or Bachelor in French, Tourism, Business Administration, computer sciences..etc