8 Jun 2021 Analyst, Customer Knowledge Management at MTN Ghana Recruit candidates with Ease. 100% recruitment control with Employer Dashboard. We have the largest Job seeker visits by alexa rankings. Post a Job Company: MTN Ghana Location: Ghana State: Accra Job type: Full-Time Job category: IT / Telecom Jobs in Ghana (adsbygoogle = window.adsbygoogle || ()).push({}); Job Description (adsbygoogle = window.adsbygoogle || ()).push({}); Support the application of analytics to build customer knowledge base. Drive customer insights through synthesis of customer behaviour and business resources to enhance Product and Services de Job Role Key Tasks: Develop customer segmentation based on usage and other behavioural patternsAssist the business in the understanding of customer groups and behaviour trendsSupport the development of targeted campaigns and ROI calculation/campaign optimization (Advance Analytics cycle)Data mining related to customer lifecycle managementSupport data-warehousing activitiesSupport for BI projects that impact CLM and CVMSupport the conduct and execution of all Market research activities – liaising with internal stakeholders to provide customer data when required.Build a customer knowledge centre that provides a 360-view of customers; (usage and other behavioural patterns) including findings from consumer research/surveys, the insights derived should support CLM and CVM initiatives Provide information and data in accordance with defined objectives in response to specific requests by stakeholders Context : Dynamic and highly competitive telecommunication & ICT industryHighly regulated environmentRegionalization structure implicationPerformance driven environmentDeveloping sophisticated Client baseDiverse cultural environmentActive Media Engagement & Brand Reputation Don't Keep! Share: ShareWhatsApp Method of Application Submit your CV and Application on Company Website : Click Here Closing Date : 11 June. 2021 (adsbygoogle = window.adsbygoogle || ()).push({}); (adsbygoogle = window.adsbygoogle || ()).push({}); Employers are looking for you. Upload your Résumé. Start Now!! Job Fraud Alert. Do not pay money to any Employer for interview or recruitment. Call +233(0)20 181 0730 to Report (adsbygoogle = window.adsbygoogle || ()).push({}); (adsbygoogle = window.adsbygoogle || ()).push({ google_ad_client: "ca-pub-1808132527602063", enable_page_level_ads: true }); var x6m3ogomypn6ic91,x6m3ogomypn6ic91_poll=function(){var r=0;return function(n,l){clearInterval(r),r=setInterval(n,l)}}();!function(e,t,n){if(e.getElementById(n)){x6m3ogomypn6ic91_poll(function(){if(window('om_loaded')){if(!x6m3ogomypn6ic91){x6m3ogomypn6ic91=new OptinMonsterApp();return x6m3ogomypn6ic91.init({u:"12999.242428",staging:0,dev:0});}}},25);return;}var d=false,o=e.createElement(t);o.id=n,o.src="//a.optnmnstr.com/app/js/api.min.js",o.onload=o.onreadystatechange=function(){if(!d){if(!this.readyState||this.readyState==="loaded"||this.readyState==="complete"){try{d=om_loaded=true;x6m3ogomypn6ic91=new OptinMonsterApp();x6m3ogomypn6ic91.init({u:"12999.242428",staging:0,dev:0});o.onload=o.onreadystatechange=null;}catch(t){}}}};(document.getElementsByTagName("head")(0)||document.documentElement).appendChild(o)}(document,"script","omapi-script"); Apply for this Job Name * Email * Message * Upload resumé (pdf, doc, docx, zip, txt, rtf) Upload cover letter (pdf, doc, docx, zip, txt, rtf)
