Responsibilities:Ability to liaise internally and externally on administrative matters.Arranges travel, meetings and conferencesArrange and schedule appointments, meetings, and events.Advanced proficiency in managing documents, spreadsheets and databasesComposes and drafts correspondence independently or from brief oral instructionsCoordinates orientation events with information received from management to meet publication deadlinesDirect internal and external calls and emails to designated departmentsExceptional filing, recordkeeping, and organizational skillsFiling documents, as well as entering data and maintaining databases.Filing, archiving and maintenance of members' recordsForecasts needs and requisition supplies as neededObserve best business practices and etiquetteObserve a high-level sense of professionalismPrepares facilities and arranges refreshments and or catering for events or meetings, when required.Ensure that meeting space is cleaned and put back to its original state at the end of the meeting.Records and takes minutes at management level meetingsReceives and transcribes dictation when assignedResponding to queries on the websiteReceiving incoming correspondence and recording themMeets the public with tact and courtesy, both in person and over the telephoneHas customer experience mindset and expresses itMaintains accurate and complete records, reports, public documents and filesTakes minutes at staff and group meetingTypes, edit and format correspondence, reports, forms, and legal documents with accuracy, and reviews for completenessUpdating member's recordHas working knowledge of printers, copiers, scanners and other office machines.Works with other staff on assigned projects and in the course of performing routine administrative tasksAny other duties as assignedJob RequirementsEducationBachelor's Degree from a reputable institutionThree years' work and industry experienceTwo years customer service and customer experience backgroundExperience using Microsoft suites (Word, Excel, PowerPoint)Personality:Ability to prioritizeAble to use a computer and main office programs competently.Administrative skills and experienceBe flexible and open to changeExcellent organization skillsExcellent communication skillsExcellent attention to detailExceptional interpersonal skillsExceptional written and verbal communication skillsHas a strong sense of discretionProactive individualThe ability to multi-taskTime management and problem-solving skillsVery high-level sense of professionalismLocation: AccraEmployment Type: Full TimeSalary Range: Attractive.
