Administrative Assistant

Job Summary
Perform the duties of an Administrative Assistant
Minimum Qualification:
HND
Experience Level:
Mid level
Experience Length:
4 years
Job Description/Requirements
Responsibilities
Answering telephone calls, information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers, needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Taking messages, typing/word processing, filing, and organizing meetings
Go the extra mile to engage customers
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Advice on company information
Qualification and Requirements
A minimum of an HND is required
At least 4 years work experience
Job Location:
Tema
Salary:
Gh 1000 - Gh 1600
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