Job Summary
Responsible for managing, supervising and providing Expertise support in fault resolution on the IP Transport Network
Minimum Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
5 years
Job Description
Job Family:
Networks
Reports to:
Transmission SUPPORT TEAM LEADER
Version:
1.0
Grade:
Intermediate
Job Speciality:
Transmission
Basic Purpose:
The TRANSMISSION Support Engineer will be responsible for managing, supervising and providing Expertise support in fault resolution on the IP Transport Network , to ensure equipment availability and proper functionality at all times
Job Magnitude:
Latitude:
Works under minimal supervision, may assist less experienced peers. Independently determines and develops approaches to solutions. Work is reviewed upon completion for adequacy and meeting objectives. Extensive-latitude for independent judgment.
Level of Impact
:
• Severe network disruptions resulting in loss of revenue
• Poor network quality resulting in bad brand image
• Increased operational costs
Budget:
Main Responsibilities and Duties:
- Contribute to Network activities, organization and ensure that appropriate decisions are made.
- Management of ALL Operations and Maintenance procedures and processes.
- Manage integration of new equipment or new functionalities and supervising implementation
- Support all activities/maintenance conducted on the TRANSMISSION IP transport network
- Provide support to NOC, Radio and IT teams concerning functioning of technical equipment
- In charge of Technical documentation (procedures…), training and transfer of knowledge
- Provide technical expertise by analyzing dysfunctions and implementing unusual network operations with vendor concerning integration, alteration and optimization of operations.
- Follow up equipment evolution (new products…), update documents.
- Follow up overall performance of network equipment; implement procedures in order to optimize TRANSMISSION Network.
- Implement solutions on the Network leading to performance improvement and correction in conjunction with the Planning and Performance team.
- Functionality evaluation and implementation suggestions in Company’s network.
- Testing (e2e), evaluation and rollout of network functionalities and SW releases.
- Hardware testing, integration and acceptance of new network elements/expansions.
- Conduct periodic Network audits.
- Manage through processes and procedures operational activities (e.g. backups, Node health checks, preventive maintenance, HW/SW updates, etc) and network troubleshooting.
- Provide expertise training to Network maintenance field Technicians on the various fault diagnosis and measurements procedures, to result in improved efficiency of teams and higher equipment availability.
- Escalate major/critical system faults or equipment malfunction to vendor and inform Core Manager
- Detailed understanding of IP and CISCO certification
- Good working practical knowledge and understanding of transmission systems (TDM, Hybrid and IP)
- Good working knowledge of UNIX, Linux, Windows, Oracle and database systems
Additional Duties and Responsibilities:
Works on special projects and assignments as requested by Technical Support Manager
Essential Knowledge:
• Advanced training/knowledge in transmission systems.
• IP networking
• Experience in Telecommunication operation equipment, installation and deployment.
• Good knowledge of Telecommunication equipment.
• Good knowledge of Network operations.
• Good knowledge of BSS systems.
Competencies:
• Business awareness
• Strong analytical skills and problem solving skills
• Excellent planning skills
• Dedicated
• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
• Dynamic.
• Autonomous.
• Team player.
• Coaching skills.
• Able to take initiatives.
• Proper attitude.
Qualifications:
• Higher Diploma/ Bachelors degree with 5 years experience in a mobile telecommunications industry
• Diploma Telecom Eng with at least 7 years experience in the telecommunication field.
