Who are we?
At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at http://www.amdocs.com
In one sentence
Amdocs Senior Software Support Specialists are responsible for providing remote technical support to customers for Amdocs Policy and Charging solutions and will be the interface between the customers and the Product Development (R&D) teams, working with them to isolate possible defects, restore service and duplicate problems in the lab to identify resolutions
What will your job look like?
To provide rapid response and ongoing technical support to Amdocs customers by identifying, troubleshooting, and resolving their technical problems. To participate in an after-hours emergency pager rotation and customer maintenance windows to perform deployment or upgrade activities as required. To collaborate with various functional departments (Product Management, R&D, and others) to ensure timely and accurate solutions are provided to customers. To contribute to the development and growth of the overall business by pursuing the implementation of process exception examples and/or improvement ideas To work in a tight, highly motivated, team environment taking on leadership responsibility when necessary. To conduct special internal and customer workshop when not covered by training department
All you need is...
Undergraduate degree in Electrical Engineering or Computer Science/Engineering or equivalent technical discipline Minimum 5 years of technical experience across Wireless Networks and Cloud. Must have advanced knowledge of Diameter protocol knowledge. HTTP2 Diameter knowledge is desirable. In Depth knowledge of technology- PCRF/PCEF, DPI, DRA, AAA, Radius/Diameter and Diameter interfaces (Gx,Gy,S6a,S13,Sy,Ro,Cx,Sh etc.) used in 4G LTE and IMS environment. Experience of working on Complex telecom project for deployment of Diameter Nodes/applications in both Bare metal, Virtual and Cloud environment Should be well conversant with cloud concepts including IaaS, PaaS, VMs, VNF, VNFM, Heat Templates, etc. Knowledge of 5GC and 5G NR and virtualization (K8S, Openstack, Openshift…) Experience with Splunk, Grafana, Prometheus, Jaeger, EFK or ELK stack, software defined networking (SDN) as applicable to Wireless Packet Core Hands-on LINUX knowledge, scripting experience with languages such as python and configuration management tools like ansible,puppet ,chef and shell Experience with deployment, installation and administration of Cloud OpenStack and Cloud-native (Kubernetes) environments. Experience in validation testing with the ability to execute test cases, report findings, perform integration activities, and the ability to debug complex issues using tools such as Wireshark, Tshark, tcpdump, snoop, etc. Excellent communication, inter-personal skills, teamwork and collaborative abilities with proven ability to work with cross-functional teams and to work with minimal supervisio
