Shop Manager

Job Summary
To oversee the day to day operations of the shop successfully. Keeping constant contact with customers and staff and responsible for ensuring that staff give great customer service as well as monitoring the financial performance of the store.
Minimum Qualification:
HND
Experience Level:
Mid level
Experience Length:
2 years
Job Description
Position:
Shop Manager
Reports Directly To:
General Manager
Responsibilities
Deliver excellent service to ensure high levels of customer satisfaction.
Motivate the sales team to meet sales objectives by training and mentoring staff.
Create business strategies to attract new customers, expand store traffic, and enhance profitability.
Respond to customer complaints and concerns in a professional manner.
Ensure store compliance with health and safety regulations.
Develop and arrange promotional material and in-store displays.
Prepare detailed reports on buying trends, customer requirements, and profits.
Undertake store administration duties such as managing store budgets and updating financial records.
Monitor inventory levels and order new items.
liaising with the head office.
Person Specification
Qualification and Work Experience
HND/Degree in Business Administration or Related field.
Minimum of two years working experience in a similar role
Technical Skills:
Good spreadsheets skills and good knowledge of Microsoft Excel, word, and PowerPoint.
Knowledge of QuickBooks will be a plus.
Ability to use computerized Accounting Package Solutions will be a plus
Personal Competencies
Strong verbal and written communication skills
Adaptable to varying people personalities
Impeccable customer service abilities
Excellent problem solving and analytical skills
Ability to deal with people at all levels of the organization
Ability to prioritize, multitask and use initiation
Ability to handle sensitive company materials and information in a confidential manner
Ability to work as part of a team
High standards of personal integrity
Must be innovative
Must have good interpersonal skills.