Job Summary
Perform the duties of a Sales Unit Manager
Minimum Qualification:
Degree
Experience Level:
Mid level
Experience Length:
2 years
Job Description
Branch:
Adum-Kumasi
Start date:
1st August, 2020
Description:
The Sales Unit Manager, Payroll will support the Branch Manager to grow the payroll business of the Branch.
Business Development
Responsible for assisting the Branch Manager/ Sales Manager to manage all Independent Sales Executives(ISEs) in the branch.
Responsible for assisting the Branch Manager/Sales Manager to drive the sales force; recruitment, training, and retention thereof and for the success of the team(s) in terms of sales targets that will be set.
Responsible for the implementation of regular “refresher training” on an ongoing basis to ensure ISEs are constantly up to date with any changes in policies.
Responsible for assisting the Branch Manager/Sales Manager in terms of developing and implementing effective marketing and advertising strategies.
Responsible for ensuring the quality of applications submitted by the Independent Sales Executives is of an acceptable standard.
Responsible for the motivation and welfare of the Independent Sales Executives.
Responsible for ensuring proper maintenance, good housekeeping as well as safe custody of all company property.
Customer Care and Relationship Management
Responsible for monitoring service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
Responsible for ensuring that all ISEs deliver good quality services to all clients.
Responsible for leading and developing a strong sense of client orientation amongst all ISEs in the branch.
Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
Compliance, Security and Controls
Responsible for ensuring that all ISEs comply with relevant institutional policies, processes, and procedures.
Responsible for ensuring that ISEs are well informed and trained to implement policies, processes, and procedures.
Reporting
Responsible for any reporting to Branch Manager/Sales Manager and other staff of the Company as may be required by your relevant managers.
Requirements
Educational requirements:
A Bachelors’ Degree is recommended (majoring in Sales or Marketing is an advantage)
Branch management experience at a bank or micro-lender essential
Excellent knowledge of IT systems including Microsoft office and e-mail (Credit Ease experience is an advantage)
Skills / Attributes
Hard working and goal driven;
Excellent communication skills;
Excellent sale skills;
Positive attitude;
Excellent management skills;
Accurate and fast worker;
Good interpersonal skills;
Neat and organized person.
All applicants should forward their application letters and CVs to **********
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