Relationship Manager, Savings - Izwe Loans

The Relationship Manager, Savings at shall be directly responsible for mobilising deposits for the branch.
Sales and Business Growth
Responsible for ensuring the achievement of monthly sales for the Company’s deposit products.
Responsible for leading the analysis of competitor’s products, features, pricing, and other information; presenting marketing strategies and directions for the deposit product(s).
Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to Sales Staff.
Responsible for maintaining and updating the design of the required marketing material(s).
Responsible for maintaining and updating the design of the required application forms and investment certificates.
Responsible for client acquisition.
Responsible for managing the performance of Sales Staff in the Branch; ensuring that agreed rewards or sanctions are administered.

Customer Care and Relationship Management
Responsible for ensuring the maintenance of excellent relationships between the other business and its top clients.
Responsible for ensuring the maintenance of excellent relationship between branches.
Responsible for training the Savings Sales Staff in the Branch.
Responsible for ensuring that all Relationship Officers deliver good quality services to all clients.
Responsible for leading and developing a strong sense of client orientation amongst all Relationship Officers.
Responsible for Deposit Programme related queries by customers and potential customers.
Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.

Reporting
Responsible for weekly reporting on progress and performance to Management.
Responsible for any other task(s) that Management may assign.

Requirements:
A bachelor’s Degree (Finance, Economics or Business preferred)
Excellent knowledge of the Ghanaian small business climate and preferences
Minimum three (3) years’ experience in sales management role.

Skills / Attributes
Hard working and analytical;
Self-starter;
Excellent communication and interpersonal skills;
Sales target driven and good sales skills
Team spirit is essential
Very neat and well-organized person

Working hours:Daily 8h00 till 17h00 or as required to fulfil one’s responsibilities.