Relationship Manager- Car For Cash

Job Summary
Perform the duties of a Relationship Manager
Minimum Qualification:
HND
Experience Level:
Mid level
Experience Length:
2 years
Job Description
Branch:
Tamale
Start date:
1st August 2020
Description:
The Relationship Manager for the Car4Cash product has the following key responsibilities:
Sales
Responsible for identifying, on-boarding and serving individual / SME type customers who need short term loans
This process shall include the following:
o Building & maintenance of an active team of Independent Sales Executives
o Organizing customer acquisition activities like market storms
o Assisting prospective customers to fill required forms and put together the list of documents required to apply for Car4cash loans
Responsible for the achievement of Sales targets agreed for the product on a monthly basis
Credit Analysis
Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the Credit Policy for Car4Cash Loans
Responsible for the presentation of credit requests to the Credit Manager
Relationship Management
Must ensure client loan requests are processed within prescribed TAT standard of 72 hours
Must assist clients by delivering solutions and services as provided by the institution
Must ensure speedy resolution of customer complaints
Collections
Must support collections team with “soft collections” techniques when required
Responsible for the achievement of monthly portfolio quality standards set for the business
Responsible for adherence to agreed Compliance standards.
Knowledge, Skills and Abilities Required:
HND or Degree in a related field
Good selling and persuasion skills
Good analytical skills
Previous experience in similar role in a reputable institution would be advantageous.
A demonstrable network of potential clients ready to on-board
Must be focused, organized and able to meet deadlines
Must take pride in delivery quality every time.
Excellent knowledge of the Ghanaian Small business climate and preferences.
Skills / Attributes
Analytical and hard working
Self-motivated
Excellent communication and interpersonal skills
Ability to drive sales whiles maintaining an eye for portfolio quality
Team spirit is essential
All applicants should forward their application letters and CVs to **********
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