Job Summary
Build and lead a team of 15 to 20 active sales agents in Tema, Kumasi and Takoradi South
Minimum Qualification:
HND
Experience Level:
Mid level
Experience Length:
2 years
Job Description
Bima Overview
BIMA Ghana has been protecting the future of Ghanaian families since 2010, with over 2.5M lives insured by our policies in 2020. With over 60,000 claims paid so far and over 10,000 consultations provided every month, we take pride in being a company that puts customers at the center and returns value to our customers.
The Role
BIMA is recruiting a strong Regional Supervisor to build and lead a team of 15 to 20 active sales agents in Tema, Kumasi and Takoradi South (Takoradi, Secondi and Shama). You will be owning your Territory, you will build your own team and be responsible for efficiently managing your team members to meet their sales and quality targets. You will also collaborate with the Marketing Department to build brand awareness and support sales in Tema, Takoradi South and Kumasi.
If you have a strong sales and leadership acumen, if you want to own your Territory and make a career in sales management, this opportunity is for you. Training and career growth opportunities are available.
You will report to
the Agent Manager.
Specific Duties and Responsibilities:
Build a team of 15 to 20 strong sales agents. Collaborate with the HR and Training Departments to interview, select and train qualified candidates to join your team in accordance with BIMA’s HR guidelines
Manage the daily attendance of your Sales Agents to ensure the team is active daily and punctual
Motivate your team to achieve daily sales target through demonstrated leadership and coaching. Define your Territory Strategy and weekly route plan in collaboration with your Agents and with support of your Agent Manager
Monitor sales activity to ensure that all your Sales Agents work in accordance with selling guidelines, principles and conduct prescribed by the Company. Ensure your Agents follow the Quality guidelines and provide a high level of education and satisfaction to customers
Provide coaching and support to your Sales Agents to ensure they all meet minimum performance standard. Identify particular sales skills gap and request support from the Training team when relevant
In Collaboration with the Marketing Department, organize static or mobile marketing events to drive brand awareness and sales
Take ownership of customer requests and complaints received on the field from customers in your Territory, by actively liaising with the Customer Service and Claims Departments until issue resolution
Provide feedback to your Line Manager on customer objection and complaints, and participate in brainstorming sessions to ensure we continuously improve our products and services
Liaise with sales administration to ensure that Sales Agents are provided with all the working tools they need and on time
Enforce the Company’s HR guidelines on misconduct and non-performance to make sure that queries are issued and corrective action is taken whenever required
Actively contribute to creating a great customer-centric culture within your team, where customers are cherished, employees and their ideas are valued, and results are recognised and rewarded
Conduct any other related duties assigned by the Company
The candidate must be/have;
First Degree or HND with a commitment to engage in Degree process
Must have completed National Service
Excellent verbal and written communication skills
Passion for field sales, you have sales experience yourself and possess a strong leadership acumen. You excel at motivating and leading people
Exceptional organizational skills and deadline driven
You take ownership of your territory (sales, marketing, customer service)
Strong interpersonal and human relation skills
You are self-motivated, set yourself and your team goals and achieve them
You have a strong team spirit, collaborate with your team members and make suggestions on how to continuously improve our services
Intermediate in Microsoft Office suite applications
Please send a CV and tell us why you would like to work in BIMA
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