TheReceptionistat is responsible for monitoring monthly client numbers and income generated, manages the front desk at the centre, assists with all administrative and financial responsibilities (record keeping and petty cash management), stock management and keeps centre records using the approved formats.
She/he also ensures that formal communications with the various health partners are properly documented and follows up on all clients complaints related to MSIG services and document outcome.
The receptionist will report to the Centre Manager
Key Responsibilities
Manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients.
Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre
Receive, receipt and bank all service income in the centre on daily basis
Professionally manage and document client complaints in the centre
Take inventory and stock management
Keep record in the centre using the approved formats to ensure tidy medical records and register
Ensure that the centre and its surroundings are kept tidy, neat and clean at all times
Make proper use of available information systems in MSI to facilitate service delivery & trainings
Support with vocal local as required
Be conversant with Microsoft office suite and be able to enter data
Assist the M&E Team with client statistics and data relating to clinical issues for analysis
Carry out any lawful assigned by the centre manager.
Qualification Required & Experience
Must have at least GCE Ordinary level/SSCE certificate or higher
Stenographer Grade one qualification from a recognised institution
HND will be an advantage
Skill and Experience
At least 2 years experience working in a similar role
Experience of working in a clinical environment
Able to manage the Front Desk effectively and working with people
Outstanding written and verbal communication skills
Outstanding computer skills (Microsoft Word, excel, powerpoint)
Work experience with Ghana Health Service and/or an INGO will be an advantage
Articulate and analytical with attention to detail
Knowledge of health delivery system in Ghana
Must be multi-skilled and a team player
Must have requisite experience in customer relations and able to work with minimum supervision
Self-starter, be able to work on own initiative and at longer periods and weekends
Passionate about maternal health
Customer focused with good interpersonal skills to engage with people at all levels government, donor and community
Passionate about sexual reproductive health
Location:Takoradi, Western Region
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