Kempinski Hotel Gold Coast City – Accrais the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.
Personal Assistant to the General Manager
The Personal Assistant ensures the professional and smooth operation of the hotel executive office and represents the General Manager, the hotel and Kempinski always. The job ofPersonal Assistant to General Manageris executed satisfactorily when the Personal Assistant coordinates, organises, and channels all efforts through the General Manager’s office to ensure well-organised communication and full support to the General Manager and other departments when necessary and applicable
Main Responsibilities
Ensure smooth operations within the executive department.
Daily organisation of all incoming mail, calls and tracing file.
Strong support to the General Manager with all office administration.
Project organisation with guidance by the General Manager.
Plan internal events and meetings.
Evaluate guest questionnaires / supervise Customer Satisfaction Tool.
Act as an internal mediator between departments.
Co-ordinate public relation issues and sales transactions.
Plan and execute mailings.
Complaint handling.
Prepare and coordinate VIP arrivals etc.
Communicate hotel philosophy and represent the hotel internally and externally.
Organise travel arrangements for the General Manager.
Participate in meetings, prepare meeting minutes.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills And Qualifications
Higher College Education and/or High School Diploma, Hotel Apprenticeship.
General office administration
Hotel operations and administration experience
Ability to work and communicate in a multinational environment:
English – excellent oral and written skills
Additional language – beneficial
Skills required:
Information management
International etiquette
Team building skills
Planning/organisation skills
Problem solving skills
Adaptability
Flexibility, initiative
Results oriented
Pro-active hospitality skills including guest service skills
Computer literacy adapted to the field of Executive Office:
Excellent MS Office (Word, Excel, Power Point) knowledge
Digital equipment knowledge
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
People oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Stress management
Excellent verbal and written communication skills
Excellent listening skills
Positive attitude
Role model behaviour
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