About Glovo: We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to give everyone easy access to everything in their city, but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences. Your work-life opportunity: Glovo is building the future of cities by enabling anyone to get any product from any store delivered in minutes. Our goal is to provide an on-demand delivery infrastructure for every city in the world, adapted to the local supply status. Join us as a key member of Glovo's local operations team! We are looking for a proactive person to join our Operations Team! Be a part of a team where you will: Collaborate with Partners to assist them with Concerns or Issues Develop and maintain professional understanding of Partner base to assist Glovo deepening current relationships. Perform as key contact for selected Partner relationships under Partner Operations Team guidance. Initiate apt activities to ensure on time and scheduled response to Partner. Ensure to alert the Partner Operations Team with respect to any delays along with potential issues. Provide assistance to Partner Operations Team for new account openings. Review independently all documents and link entire Partner accounts to suitable relationships. Implement and supervise all trade activities. Ensure to alert the Partner Operations Team of prospective sales opportunities surface from discussions with Partner. Conduct evaluation of Partner’s accounts. Collect mandatory information to analyze Partner situations. Develop and oversee relationships with Partners performing alongside Account Managers to ensure top level service provided to Partners. Perform as a key contact point for a portfolio of clients dealing with routine matters throughout a range of services and products. You have: Proven experience as call center or similar position Experience in customer service is required Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) Proficient in MS Office, G-docs and call center equipment/software programs Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem-solving ability Positive and patient Experience our Glovo Life benefits: Enticing Phantom Shares plan Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!) Culture Days every 2 months! Flexible working environment What you’ll find when working at Glovo: Gas: We work hard with energy and passion for what we do. Care: We act in the best interest of a sustainable future. Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone. Stay Humble: We embrace mistakes and feedback to learn from them. Glownership: We roll up our sleeves and get work done no matter our position and level. If you believe you match these values, we look forward to meeting you! At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook! Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia. For additional information on Glovo, please visit https://about.glovoapp.com/ This employer is a corporate member of myGwork, the business community for LGBTQ+ professionals, graduates, inclusive employers & anyone who believes in workplace equality.
