Perform the duties of an Operations Manager
You will have a clear strategic view of opportunities to grow the business and will design and deliver on key performance indicators to achieve operation, financial and service targets.
Ensure that the organization is operating well, with a smooth efficient service that meets the expectations and needs of customers and clients.
You will take responsibility for the detailed day to day management and improvement of operations including sales, service contract management and customer service and future development of the company.
Ensuring compliance with all contractual obligations
You will play an integral part in enhancing and extending the service offered to the customer as well as seeking new sources and ranges of supply and contract.
You should be commercially driven as you will be expected to lead from the front and build the skills within the team.
Oversee the maintenance of the office premises, cleaning, repairs, etc, including identifying, selecting and dealing with suppliers, prepare budgets and monitoring cost in relation to the above activities.
You will monitor and ensure compliance with all relevant Health & Safety requirements by identifying and minimizing the risk or implementing the appropriate remedial actions.
Management of and responsibility for the financial performance of the contracts.
To take the lead in identifying and encourage the development and take up more automated working methods where these would add to overall efficiency.
To work with directors, managers and staff in business units to ensure that their operational needs are met. The goal is to provide a working environment and facilities such that they can be efficient and effective in their client service activities.
To delegate and manage where appropriate duties and task to other members of staff to meet deadlines.
To ensure all delegated task or duties are performed efficiently and accurately.
You will manage your team by planning, coaching and reviewing performance to make sure that outstanding performance is recognized and rewarded and that training and development needs are addressed.
You will be expected to analyze and evaluate all performance information and assess the full impact of developments in relation to staff, business needs and wider issues.
You will ensure that all weekly and monthly departmental report are sent to the Managing Director/Deputy accurately and on time to avoid any penalization.
You will be expected to attend all client meetings.
You will deal with all client complaints in line with the deadlines and provide feed back on any action taken
You will ensure that all targets are met within deadlines.
You will carry out weekly unannounced visits to sites to check performance and standards.
You will be responsible for managing the operations budget efficiently.
You will oversee all recruitment and training of staff and will be required to seek approval for all recruitment.
To ensure stock levels do not fall below 75% at all times
Responsible for holding monthly management meeting to review performance and targets.
You will also responsible for developing policies and managing the daily operations of the business.
Approve third party payments through accurate reconciliation of financial records.
Monitor and manage invoice payments.
Act as the main point of contact for addressing any inquiries and questions related to financial operations.
Participate in recruitment activities as well as initiate the performance development training programs.
Manage account payables and receivables activities.
Develop financial goals and objectives for the team.
Conduct finance audit periodically and recommend improvements.
Develop financial policies and procedures for operational efficiency.
Develop and maintain financial statements for future reference.
Assist Senior Managers in financial management and reporting activities.
Ensure that financial operational activities are executed and delivered as per the standards set by the company.
Develop operational initiatives to achieve financial goals.
Monitor and manage expenses within the established budget.
Ensure proper maintenance of financial accounting records of all the commercial trading.
Manage the relationship with clients and other external agencies including.
Ensuring compliance with Vat, Ssnit etc requirements.
Minimum Qualification and Requirements
The formal education equivalent of a bachelor’s degree in business administration, marketing, or a related field
Five years of experience in the field of Facilities Management or related field
Applicants should send CV's to **********
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