Job Summary
Perform the duties of a Network Manager
Minimum Qualification:
Degree
Experience Level:
Senior level
Experience Length:
5 years
Job Description
Key Responsibilities
? Take responsibility for the day to day operation of the team, providing overall guidance and supervision
? Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
? Maintenance –managing routines, obsolescence, contracts, suppliers, service providers
? Provisioning – meeting SLA on new provisions,
? Service Restoration - meeting SLA on services
? Capacity management – managing utilization of assets
? To develop the team and work with other departments to achieve common business goals
? To act as an escalation point for customer problems and questions via telephone, e-mail and face to face
? To be escalation contact for service issues, out of hours
? Ensuring the right environment is in place so that staff are effectively mentored, developed and trained
? Develop and own the processes and procedures used by the team, based on best practice for the industry
? Develop documentation related to the departments work processes which is up to date and accurately reflects the day to day running of the team
? Organize and prioritize workload
? Lead internal projects to improve service
? Communicate with suppliers and service providers on behalf of the company
? Conduct team reviews and be responsible for personal and career development of team members
Candidate Profile
? Significant proven experience in a comparable role within an ISP or Telecoms organization
? Previous extensive experience of building and developing a technical team
? Excellent verbal and written communication skills
? Able to analyze problems, issues and needs and provide robust but adaptable solutions which meet current and future requirements
? The ability to handle objections and resistance to change
? Ability to cope with changing environment – including adapting to meet emergency business critical events
? Effectively plans and organises own workload
? Self-motivated
? Capable of working under pressure/using own initiative with minimal supervision
? Team player, who contributes ideas and suggestions for improvement
? Keen interest in leading edge ISP technologies
? Happy to challenge existing processes and procedures
? Previous supplier management experience essential
? Exposure to running projects effectively is essential
Qualifications
? Bachelor’s degree in computer science, mathematics, information systems, or similar field is required
? Experience of ITIL is desirable
? Experience of PRINCE2 is desirable
