Mtn Ghana Job Vacancy For Manager, Is In & Vas Operations

Mtn Ghana Job Vacancy For Manager, Is In & Vas Operations

Mtn Ghana

Mtn Ghana Job Vacancy For Manager, Is In & Vas Operations

Details of the offer

Department:IS Operations


Position:Manager, IS IN & VAS Operations

Level:MTN Level 3

Reports to:Senior Manager, IS IN & VAS, MFS Operations

• Drive operational excellence

• Implement the procedures and policies across all platforms

• Manage the preparation of weekly/monthly reports related to unit,

• Manage the documentation and logging of all executed tasks

• Manage the provision of support on reported escalated system issues that are picked via customer facing channels (Service Center, Call Center, Customer Care)

• Develop and implement policies and functional procedures pertaining to the security, maintenance and operation of the systems

• Ensure proper monitoring of Convergent Services and highlight potential fraud issues

• Ensure Periodic Health checks are done on the different servers / services

• Manage the daily tasks planned and scheduled for the section

• Develop SLAs with third parties and ensure they are complied with

• Driver operations excellence from Managed Services/Operations entities in the section

• Assist in preparing the current and future plans of expansion and growth

• Responsible for other divisional interface related to the Convergent Service (NWG & CC)

• Microsoft and/or Cisco Professional Certifications a plus.

• ITIL Practitioner Certification a plus.

• COBIT5: Business Framework for the Governance and Management of Enterprise IT is a plus

• 2G, 3G and 4G Technologies


• Minimum of 5 years relevant IT experience in a Telecoms environment.

• Out of which 3 years must have been in a supervisory role

• Knowledge of security areas such as Auditing, Policy, Database Security

• Risk and data flow Analysis

• System capabilities, limitations, and programming logic (Mandatory).

• 2G, 3G and 4G Technologies

• Basic TCP/IP, LAN and WAN Topologies

• IT Service Management (ITSM) or ITIL Standards Framework expertise.

• COBIT Certification

• Managing Accountability

• Teamwork & Cooperation

• Customer Focus

• Performance Excellence

• Taking the Initiative

• Analytical Thinking, Problem solving and analytical abilities.

• Strong interpersonal and communications skills.

• Team building abilities

• Ability to function under pressure.

• Ability to think and articulate thoughts logically


Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted.

Closing Date:21 December, 2018
21 December, 2018

Source: Jobsearchgh


  • Call Center - Customer Support / Customer Service Representative