Department:IS Operations
Location:Accra
Position:Manager, IS IN & VAS Operations
Level:MTN Level 3
Reports to:Senior Manager, IS IN & VAS, MFS Operations
• Drive operational excellence
• Implement the procedures and policies across all platforms
• Manage the preparation of weekly/monthly reports related to unit,
• Manage the documentation and logging of all executed tasks
• Manage the provision of support on reported escalated system issues that are picked via customer facing channels (Service Center, Call Center, Customer Care)
• Develop and implement policies and functional procedures pertaining to the security, maintenance and operation of the systems
• Ensure proper monitoring of Convergent Services and highlight potential fraud issues
• Ensure Periodic Health checks are done on the different servers / services
• Manage the daily tasks planned and scheduled for the section
• Develop SLAs with third parties and ensure they are complied with
• Driver operations excellence from Managed Services/Operations entities in the section
• Assist in preparing the current and future plans of expansion and growth
• Responsible for other divisional interface related to the Convergent Service (NWG & CC)
• Microsoft and/or Cisco Professional Certifications a plus.
• ITIL Practitioner Certification a plus.
• COBIT5: Business Framework for the Governance and Management of Enterprise IT is a plus
• 2G, 3G and 4G Technologies
Experience
• Minimum of 5 years relevant IT experience in a Telecoms environment.
• Out of which 3 years must have been in a supervisory role
• Knowledge of security areas such as Auditing, Policy, Database Security
• Risk and data flow Analysis
• System capabilities, limitations, and programming logic (Mandatory).
• 2G, 3G and 4G Technologies
• Basic TCP/IP, LAN and WAN Topologies
• IT Service Management (ITSM) or ITIL Standards Framework expertise.
• COBIT Certification
• Managing Accountability
• Teamwork & Cooperation
• Customer Focus
• Performance Excellence
• Taking the Initiative
• Analytical Thinking, Problem solving and analytical abilities.
• Strong interpersonal and communications skills.
• Team building abilities
• Ability to function under pressure.
• Ability to think and articulate thoughts logically
**********
Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted.
Closing Date:21 December, 2018
21 December, 2018