Mandarin Customer Support Agent

Mandarin Customer Support Agent
Company:

(Confidential)


Mandarin Customer Support Agent

Details of the offer

Job Summary
Deliver the highest quality of service to High Value Customers
Minimum Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Job Description
Assist with knowledgeable support to all customer requests across all products
and all channels
Provide immediate and accurate response to all customer contacts on social media,
phone, e-mail and live chat
Delivering first time resolution to all customer requests up to authority and permission
levels
Creating and constantly developing unique positive personal relationships with a High
Value Customers
Maintain customer profiling and communication database history for all High Value
Customers
Ensure that High Value Customer transactions are completed accurately and timeously
Able to confidently promote other products and services where appropriate
Active outbound calling to develop the lifetime value of the customer


Schedule: Full Time


Source: Jobberman


Area:

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