Mandarin Customer Service Agent

Mandarin Customer Service Agent
Company:

(Confidential)


Mandarin Customer Service Agent

Details of the offer

· Assist with knowledgeable support to all customer requests across all products and all channels
· Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
· Delivering first time resolution to all customer requests up to authority and permission levels
· Creating and constantly developing unique positive personal relationships with a High Value Customers
· Maintain customer profiling and communication database history for all High Value Customers
· Ensure that High Value Customer transactions are completed accurately and timeously
· Able to confidently promote other products and services where appropriate
· Active outbound calling to develop the lifetime value of the customer


Source: Learn4Good


Area:

Requirements

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