It Technical Support Officer

Job Summary
Perform the duties of an IT Technical Support Officer
Minimum Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Job Description
Job Title:
IT Technical Support Officer
Job Location:
Tema
Job Description
Installing and configuring computer hardware operating systems and applications including printers, plotters and scanners
Monitoring and maintaining computer systems and networks
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Replacing parts as required
Providing support, including procedural documentation and relevant reports
Supporting the roll-out of new applications
Setting up new users' accounts and profiles and dealing with password issues
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
Testing and evaluating new technology

Qualification and Requirements
A minimum of an HND required
At least 3 years working experience
Must live in Tema and its environs