Job Summary:
Collaborate with the business’s functional areas to analyze, develop, document, communicate business requirements, and support user testing to achieve business goals
Job Context
Highly dynamic and competitive telecommunication industry
Advancement in global technology trends
MTN Group business standards and practices
Diverse cultural environment
Segmentation structure implication
Performance driven environment
Developing sophisticated client base
Job Role
Elicit business requirements, document, scope, present them and get them approved / signed them off.
Define solution or Business Requirement Document or Product roadmap
Further requirement analysis (FRD, Requirement models and so on…)
Identify or recommend IT team (internal or external)
Finalize solution and its scope
Researching possible software solutions
Performing other tasks that may be assigned to the post, based on the job requirement.
Supporting project teams during the analysis and planning stages of software development
Acting as a liaison between the business and Information Technology (IT) Division
Acquiring knowledge of products or services provided by the business
Education & Competencies
Education
A Degree in Engineering / Computer Science.
ITIL and other software and system certification
COBIT5: Business Framework for the Governance and Management of Enterprise IT
Certification in BA
Experience
Minimum of 3 years of relevant IT experience
Telecoms experience necessary
Competencies
Professional/Technical Competencies
Good knowledge in database administration, policies and procedures
Knowledge in programming language, software application installation and administration
Good knowledge in the following systems: VB6/.NET, Oracle and SQL Script.
Good knowledge in UNIX/LINUX System Administration
Very Good Knowledge System integration & Architecture design
Very Good knowledge of product and service life cycle
Very Good knowledge OSS, BSS, MFS and ICT
Very good knowledge Customer Management process and Systems
Sound knowledge of GSM and Telecom Elements.
Application Architecture and System Integration
knowledge of system testing and software quality assurance best practices and methodologies
IT Governance knowledge
Strong Planning and project management knowledge
Application Architecture and System Integration
Skills/Physical competencies:
Teamwork & Cooperation
Customer Focus
Taking the Initiative
Analytical Thinking, Problem solving and analytical abilities.
Strong interpersonal and communications skills.
Team building abilities
Ability to function under pressure.
Ability to think and articulate thoughts logically
Ability to Multitask
Behavioral Competencies:
Must live the MTN Values of
Can Do; Integrity; leadership; Innovation; Relationships
Must exhibit the MTN Vital Behaviors of
Complete Candor, Complete Accountability, Active Collaboration & Get it done.
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