Established in 2002, ICI is a humanitarian foundation that promotes partnership among the chocolate and cocoa industry, cocoa-producing governments, civil society and NGOs to support the elimination of child labour in cocoa-growing communities. Our head office is in Geneva, Switzerland and we have operations in Ghana and Ivory Coast with National Offices in Accra and Abidjan.
ICIhas developed a Child Labour Monitoring and Remediation System (CLMRS) that allows industry partners to manage responsibly the risk of child labour in their cocoa supply chain. In line with the Ghana Child Labor Monitoring System (GCLMS), the system is based on the presence of Community Facilitators (CF) within cocoa-growing communities who raise awareness on the issue of child labour; identify cases and implement remediation activities. (www.cocoainitiative.org
Job Description
ICI seeks anIT Assistantto support its operations in the in Ghana.
ROLES AND RESPONSIBILITIES
IT Infrastructure management:
Installing, configuring, monitoring, and maintaining/replacing computer hardware, phones, tablets, software, systems, networks, printers, and scanners
Adding or updating workstations for office staff, setting up accounts for new users
Assist in maintaining Internet service, firewalls, and telephone systems
Perform routine PC maintenance and updates for performance efficiency
Responding in a timely manner to service issues and requests
Monitor and keep stock of IT consumables
Support training and communication about cyber security threats, e.g. (fishing attempt, extortion, password theft, social engineering)
Other IT tasks as assigned under the supervision of the Information Systems Officer
Development team support:
To participate and contribute to high-velocity development cycles
To assist with testing of in-house Android application and website modules, features, upgrades, and patches for functionality, adaptability, and usability
To report and document application errors and faults
To assist with the compilation and input of data to be used in the system
To assist with marking the start and finish of development tasks using agile development tools such as Trello
To assist with the process of keeping track of software changes, version releases and field deployments for the purpose of version control
To assist with the compilation of release notes for ICI applications
To assist with building the capacity of ICI Field Staff, Field agents and other enumerators in the use of mobile App data collectionto enhance data coherence and adherence to data standards.
To support trainings for ICI Field Staff, Field agents and all other data collectors in existing and new ICI mobile apps
To support in the process of checking the coherence and adherence to data requirements and accuracy on all data submitted to ICI data platform
To support with the setup and configuration of mobile devices to be used by ICI Field Staff, Field agents and all other data collectors for effective data collection
Required Skills or Experience
A first degree in Computer Science, Information Technology, or any other related field
2 – 3 years working experience in a similar role
Strong proficiency in English language
Strong interpersonal and communication skills, and a service-oriented approach
Detail-oriented approach
A good team player, and ability to contribute to a cooperative work environment
Adaptive to new technology and must have a strong desire to learn
SKILLS
Good knowledge of IT networking area (e.g.: TCP/IP networking) and IT security
Good knowledge of Microsoft support and services (Windows 10 pro, Office 365 application product, Word, Excel, Outlook)
Preferred: knowledge of programme tools (e.g. PHP, JAVA, HTML) and IT development methodology
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