The business analyst will be responsible for enhancing the quality of IT products, services, solutions, improve processes trough data analysis, and finding technological solutions to business needs, among other duties. BA will straddle the line between IT and the business and help bridge the gap and improve efficiencies
Key Tasks:
Elicits, analyses, specifies, and validates the business needs of stakeholders
Serving as a liaison between stakeholders and users
Collaborates with project sponsors to determine project scope and vision
Works with stakeholders and project team to prioritize collected requirements.
Assists in conducting research on products to meet agreed upon requirements
Develops and utilizes standard templates to accurately and concisely write requirements specifications.
Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
Assists with the interpretation of customer requirements into feasible options and communicating this back to the business stakeholders.
Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
Participates in the QA of solutions to ensure features and functions have been enabled and optimized.
Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
Responsibility towards
Line Manager – SM, IT Demand & Delivery
Direct Reports – N/A
Matrix Reports – None
Key Customers – SM, IT Quality Assurance, Performance & Partner Management, Consumer Units, IT Division,
Key Supplier – PSCOM, IS MANCOM, CEX Steerco, MSO, Third-Party
Relations etc. – Third-Party, Consultants, Customers, Vendors and Suppliers
Education:
Bachelor’s Degree in Computer Science, business information systems, computing and systems development, and business management
At least three years related work experience
Project management experience
Business Analyst Certification (CBAP, PMI-PBA, CPRE)
Must be willing to obtain certification if not already certified
Experience:
At least 3 years work experience covering similar functions in multinational telecommunication or other similar organizations, 2 years of which must have been in GSM telecommunication.
Competencies
Knowledge:
Oral and Written Communication skills
Knowledge of Business Structures
Interpersonal and Consultative skills
Stakeholder Analysis
Facilitation skills
Requirement Gathering
Analytical thinking and problem solving
Cost Benefit Analysis
Detail Oriented
Process Modelling
Organizational skills
Understanding of Network, Databases etc.
Skills / physical competencies:
Excellent communication skills
Leadership skills
Project management skills with knowledge of presentation
Problem-solving and analytics skills
Team and time management skills
Behavioural qualities:
Team Player
Decisive
Confident
Independent
Self-motivated
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