Ict Program Director

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About this opportunity:
We are looking for an Information and Communication Technology (ICT) Program Director (PD) who will lead number of projects in the CSS (Clous Software Services) BOS domain (BSS/OSS)) towards its goal in terms of scope, time, costs, and quality in accordance with the agreement made with the project sponsor. You will ensure that a contract for products and/or services is delivered to the satisfaction of Customer, Program sponsor and Ericsson. In order to be successful, you will record details and clarify the project scope, secure the necessary resources and plan and monitor all necessary activities. Depending on the project category and complexity, you will be active participant in the project governance group and engage Stakeholders.

What you will do:
Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson "agent" at the customer premise to increase the customer's trust in Ericsson as a Partner.
Guide up-sales opportunities 
Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents !
Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
Need hands-on experience when it comes to projects delivery
Be responsible for contract fulfillment, establish the program organization, clarify scope and secure vital resources at the right cost level
Secure delivery compliance to both contractual and business case requirements
Drive program executions and securing delivery according to contracted scope and delivery dates
Need ICT, BSS proficiency and proven track record in Operator Transformation Programs and Projects with minimum budget of 10MUSD.
Manage projects operational relationships with the customer, arranging meetings, customer events and ensuring a high level of customer satisfaction
Strong Leadership Skills are required
Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning

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The skills you bring:
Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
Min years of experience: More than 10 years in ICT sector
Demonstrable experience of several years in project and/or program manager role; or equivalent leadership role
Domain and Technology experience: BSS, OSS.
Areas of Expertise: Ericsson Charging, Ericsson Billing, Ericsson Virtual Network Functions Implementations
Certification: PMI© project manager certification (PMP) or equivalent
Proven problem-solving skills and good in written & spoken communication
Customer focused and desire understand business and customer needs
Professional attitude with solid ability to prioritize, manage time and deliver results
Good team player with high interpersonal skills

Additional Requirements
People Management experience and MBA is plus
Experiences related to project management methodologies, techniques and tools.
Professional competence related to the project type and the nature of the project outcome.
Experience of working within the Telecom/IS/IT industry.
Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM

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Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city:Ghana (GH) || Accra
Req ID:765665