Hotel Front Desk Officer/Assistant

Job Summary
To provide customer service support and booking at the hotel front desk, including responding to enquiries, phone calls, emails etc.
Minimum Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Job Description/Requirements
Perform all check-in and check-out
tasks
.
Manage online and phone reservations.
Inform customers about payment methods
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms.
Complying with procedures, rules, and regulations on keeping a safe and clean
reception
area.
Documenting and communicating various actions, irregularities, and continuing needs.
other tasks as directed by supervisor
Top skills & proficiencies:
Customer service.
Overachieving attitude.
Verbal communication skills.
Written communication skills.
Friendly.
Professional.
Adaptable.
Patience.
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