Head, Customer Care At Reputable Institution

Job DescriptionKnowledge on customer experience management and facilitate organic growthTaking ownership of customer issues and following problems throughGood at report writingAble to set a clear mission and deploy strategies focused towards the missionIncrease customer satisfaction, loyalty and retention and to meet expectationDevelop service procedures, standards in consultation with C.E.OAnalyse statistics and compile accurate reportsMentor and develop customer service agents and nurture an environment for them to excelKeep ahead of industry’s developments and apply best practices to areas of improvementMaintain an orderly workflow according to priorities Requirements Experience in providing customer service supportExcellent knowledge of management methods and techniquesProficient in EnglishWorking knowledge of databases and toolsAwareness of industry latest technology trends and applicationsAbility to think strategically and leadStrong client facing and communication skillsCustomer Service OrientationBSc/MA in Business Admin or Related Field