Head Collections And Recoveries - Bayport Savings And Loans

Meet Payroll Collections targets
Responsible for delivering all payroll collection targets
Partner with various teams in credit and collections to ensure that off payroll targets are met.
Effectively works with relationship managers to ensure that any issues or anomalies around collections are dealt with on a timely basis
Work with external debt collection agencies to optimize collections

Meet Non-payroll collections targets
Meet agreed non-payroll collection targets
Partner with various teams in credit and collections to ensure that non-payroll targets are met
Effectively working with relationship managers to ensure that any issues or anomalies around non-payroll collections are dealt with on timely basis
Work with external debt collection agencies to optimize collections in the non-pay-roll space

Manage Team Performance
Partner the People team to recruit talent into collections and recoveries
Manage the training plan and training delivery for the unit
Create and manage work schedules for the unit
Supervise and is responsible for the output of the unit
Manage team performance
Ensure compliance by staff to necessary policies and regulations around collections

Own and update respective policies for the various products
Collaborate with the Chief Credit Officer and Group Credit Officer in updating the respective policies for the various products

Reporting
Ensure regular reporting of collections performance and statistics
Present regular reporting of collections performance and statistics to management

Budget management
Manage the cost of collections budget