are now looking for a
Head of Digital Service West Africa Account
, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.
Head of DS West Africa Account
, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
You will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of OHS requirements.
All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act as per the Ericsson Leadership Framework and promote Ericsson’s values, ethics and culture of the organization to ensure excellent performance.
You will ensure service delivery execution
Responsible for driving and supporting services sales
Build a productive work environment for individuals and own organization
Drive performance management (process)
Drive competence management
Conduct Resource management
Look after unit finance within your group.
End to end responsibility for all program & projects
Education: M.SC, MBA or equivalent through experience
Minimum experience of 10 years in sales or delivery in ICT industry
Domain experience in OSS / BSS / Cloud / IMS / Digital Payment gateway domain
Deep understanding of Service Delivery process, models, and strategy
Ability to manage relationships at C-Level internally and externally.
Knowledge of the sales process
Customer and market insight
Excellent Social and communication skills
Financial acumen and skills
Formulating strategies and concepts
Adhering to principles and values
This role requires 50 % travel
Leading, supervising, and responding to change in a high pace environment.