Customer Supply Chain Trainee - Robert Bosch Ghana Limited

Robert Bosch Ghana Limitedis a growing company of the Bosch group located in Accra, Ghana. We operate in the business divisions of Automotive Aftermarket, Power Tools, Security Systems, Thermo Technology, Drive and Control.

Job Description
Responsibility for front office customer service activities in cooperation with logistic, finance, purchasing and back office customer service.
Support in process optimization (such as and not limited to back orders analysis, delivery forecast, etc.)
Follow up with customer planned orders,
Assist Front office customer service colleagues with the administrative tasks.
Identify operational challenges and suggest ideas to improve the processes.
Support the customer service colleagues to achieve defined targets.
Manage customers and their expectations whilst applying the organization’s regulations.
Ensure that generally accepted customer service principles are followed.
Any additional tasks which may be assigned in your line of duty.
Full support and assistance to internal and external stakeholders.

Qualifications
University degree in supply chain, logistics or its equivalent.
Additional InformationMinimum of 2 years’ experience handling administrative functions
Communicate effectively with high attention to detail
Highly organized and able to multitasks; proactive, “can do attitude”
Excellent working knowledge of MS office (word, excel, PowerPoint
Knowledge of SAP will be an advantage
Strong analytical skills
Language: Fluent English (speaking & writing); French and/or German is a plus.
High efficiency on time management, ability to build sustainable relationships.

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