Customer Success Officer

Job Summary
A Customer Success officer is responsible for developing customer relationships that promote retention, increase customer top-ups and loyalty.

Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Minimum Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Job Description
Own overall relationship with customers which includes; managing on-boarding, training, increasing adoption, ensuring customer retention, and high levels of customer satisfaction.
Reduce mNotify’s Churn Rate
Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
Maintain and develop customer success procedures and best practices
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Provide professional customer support whenever necessary.
sure that all support practices are carried out in a professional and ethical manner to maintain the company’s reputation as a high-quality solutions provider.
Create internal processes that ensure delightful interactions at all stages of the customer life-cycle.
Maintain existing Customer Success metrics and data as directed
Qualification and Requirements
A minimum of a Degree is required
At least 1-2 years of experience in a customer service or customer success position is strongly preferred
Exceptional ability to communicate and foster positive business relationships
Deep understanding of customer's concerns and thoughts regarding the use of products.
Ability to use CRMs and Google Drive effectively
Job Location: North Legon, Accra
Employment is on a Contract Base