Customer Service ( Statistics Background )

Job Summary
interpret data and communicate results to clients, often with the aid of mathematical techniques and software
Minimum Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Job Description
consulting with clients and agreeing what data to collect and how it should be gathered - taking into account any ethical and legislative considerations
designing experiments, trials or surveys to produce the required data
collecting and analysing the data
interpreting the data and making sure that the right decisions are made based on the results
monitoring data collected throughout its shelf life
presenting results to others, such as senior managers, regulatory authorities and clients
advising policymakers on key decisions based on result
Listen and respond to customers’ needs and concerns
Provide information about products and services
Take orders, determine charges, and oversee billing or payments
Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken
Research answers or solutions as needed
Refer customers to supervisors, managers, or others who can help