Customer Service Representative Intern - Wekplace

Wekplacecurrently operates in Accra, Ghana | Kigali, Rwanda | Port Louis, Mauritius. We are an Employment Technology Company leveraging the power of efficient technologies to match unique talents to employers globally.
Job Description
We are looking for a customer-oriented service intern for a partner organization in Accra, Ghana. The selected candidate will be employed as a full-time staff after a duration between 2 – 6 months based upon productivity.
The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client’s customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Customer Service Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Qualifications
High knowledge of the various suburbs in Accra
A personal laptop to work with from home if required
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively