Customer Service Representative

Customer Service Representative

Vacant Positions:

Work Journey:
1st shift

Customer Service Representative

Details of the offer


Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.


Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree



  • COM (Microsoft)


  • English

Minimum Study Required: High School Incomplete

Age: From 18 To 45 Years

Outbound – customer care representative (reactivation agent)

Job Summary StarTimes is looking for young and energetic individuals for the Outbound Call Center Position. Minimum Qualification: Diploma Experience Level...

Greater Accra

Published 8 days ago

Call center executive

Job Summary A hardworking and loving lady needed for employment. Minimum Qualification: Diploma Experience Level: Entry level Experience Length: 2 years Job...

From Anonymous Employer - Greater Accra

Published 20 days ago

Indian customer support agent (hindi language)

Job Summary Handles and resolves customers’ issues via phones (inbound, outbound), emails, and online chatting tools (including social chat). Minimum...

Greater Accra

Published 11 days ago

Regional sales coordinator

Job Summary Perform the duties of a Regional Sales Coordinator Minimum Qualification: Diploma Experience Level: Mid level Experience Length: 2 years Job...

From A Reputable Company - Ashanti

Published a month ago