Customer Service Executive - Sbp Africa

Responsible for providing outstanding customer service and assistance to customers, dispatch and drivers.
Responsibilities
Provide excellent customer service to existing and potential customers.
Commit to provide excellent customer service.
Respond to incoming customer and contractor calls, emails and social media interactions.
Enter and book orders into our systems.
Responsible for pickup, on-demand transport and deliveries
Keep records of customer interactions, process customer accounts and file documents within our customer database.
Help promote the company’s services by enhancing customer satisfaction and encouraging repeat business.
Help train and orient new customer service representatives as needed.
Help promote positive office environment by having a motivated, friendly and professional attitude.
Other duties assigned.

Job Qualifications
Minimum of first degree or HND.
Minimum of 2 years experience in customer service in express business, logistics or courier service.
Strong problem-solving and organizational skills to resolve issues efficiently.
Strong computer skills particularly Microsoft office.
Ability to fit in a multicultural work environment.

RECOMMENDED FOR YOU

13 Reasons Why Your CV Will Get Rejected By RecruitersHow To Write A Perfect CVHow To Write The Perfect Cover LetterSmart Ways To Answer Standard Job Interview Questions