Customer Service Executive

Job Summary
The Customer Service Executive (CSE) is primarily responsible for the receipt and first level resolution of customer related incidents and request.
Minimum Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Job Description
Key Roles and Responsibilities
Maintaining a positive, empathetic and professional attitude toward customers always
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledgment and resolution of customer complaints
Being abreast on products and services rendered by the company
Processing customer requests
Troubleshooting and resolving customer incident reports
Keep records of customer interactions, comments and complaints
Provide feedback on the efficiency of the customer service process
Ensuring customer satisfaction and providing professional customer support
Weekly reporting of tasks done
Qualification and Skill Requirements
Ability to pay attention to details
Ability to empathize
Problem solving skills
Proficient use of Microsoft Office
Verbal communication skills
Written communication skills
Experience and Qualification
B.Sc./HND in any discipline
1 year of experience in a Customer Service Role