Job Summary: • Help implement data plans, monitor and improve Mobile Broadband performance and assist in achieving Data services launch and revenue as per Business Plan. Liaise with Sales & Customer Relations to promote data services internally & externally. Job Role Key Tasks: • Provide the relevant support in the implementation, monitoring & evaluation of mobile and fixed broadband plans. • Liaise with Sales & Distribution and give input into plans aimed at improving mobile and fixed broadband services. • Support data services implementation – Configurations, data bundles, data usage initiatives, etc. • Coordinate communication support and media activities for all data launches. • Provide consumer insight on data to relevant stakeholders and provide relevant support in disseminating accurate data information across the operation. • Assist Sales (BNS, Channel & Field Agents) in Data Education; Road shows, Seminars, etc. ensuring the right communication materials on data are available to trade channels. • Monitor and follow through consumer complaints on data availability & usage problems. • Work closely with Sales, & Customer Care & NWG to resolve all customer complaints. • Assist in developing Product Concept Document (PCD), ensuring documents are approved by all stakeholders timeously. • Lead all User Acceptance Tests (UAT) for Data Services ensuring all scenarios are defined and tested. • Use appropriate checklist to improve process & procedures for testing. • Perform UAT with Customer Care, Sales and Customer Management. • Use consumer insight to promote product and services both internally & externally. Context : • Dynamic and highly competitive telecommunication & ICT industry • Highly regulated environment • Regionalization structure implication • Performance driven environment • Developing sophisticated Client base • Diverse cultural environment • Active Media Engagement & Brand Reputation Qualification Required & Experience • A Degree in Marketing, Information Technology or in an equivalent field. Experience: • 3 years relevant experience in Product Management, Project Management, Customer Service, Marketing or Sales. Competencies Professional/Technical competencies: • Project Management and Cross functional Working Skills • Commerciality and Sound Marketing Judgement • Interpretation of IT/Technical systems/architecture. • Telecom Business Savvy • Market Research • Customer Satisfaction Measurement • Business Development Skills & Physical Competencies: • Ability to manage self and be a team player, good conflict management, ability to take and manage accountability • Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently • Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports • Personal Skills – Trustworthy, integrity and ethical in dealings • Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively • Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization • Global thinker, Analytical thinking and Problem solving abilities. • Skill in Resource Management NB: The Incumbent must always maintain strict confidentiality 22 June, 2021
