Advertising

Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Senior research executive

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of...


From Kantar - Greater Accra

Published a month ago

Customs declaration officer - zonda tec ghana

ZONDA TEC Ghana Ltd, a leader in the sales and service of heavy duty and light trucks located in Tema requires the services of aCustoms Declaration Officerto...


From Zonda Tec - Greater Accra

Published a month ago

Lubricants manager - petrosol ghana limited

Petrosol Ghana Limited, a reputable Oil Marketing Company (OMC) seeks to recruit a career-focused, energetic, self-motivated, experienced, results-oriented top...


From Petrosol - Greater Accra

Published a month ago

Director integrated marketing campaigns

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI...


From Icertis - Western

Published a month ago

Client Service Representative - First National Bank

Advertising
Advertising
Client Service Representative - First National Bank
Company:

First National Bank


Advertising
Advertising

Client Service Representative - First National Bank

Advertising
Advertising

Details of the offer

purpose
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Deliver individual results through personal effort and skill. Build and maintain strong relationships with our internal and external stakeholders.
responsibilities
Drive significant growth and profitability in the context of cost management
Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
Build and maintain strategic relationships with internal and external parties to support the sales strategy.
Manage the growth of active customer Account Base to increase client base.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.

Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
Monitor changes in legislation, regulations, initiatives and relevant industry practices.
Ensure drafting and implementation of appropriate interventions.
Ensure compliance with audit requirements.
Develop rigorous business cases to drive new, differentiated market growth strategies (e.g. new product and market development) as well as defensive strategies to maintain market share.
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
Develop materials and documentation including minimum standards, templates, guidelines, FAQ's and processes

experience and qualifications
Relevant 3 year industry related degree or diploma
Minimum 4-5 year's Customer Care/ Call Centre environment experience
Experience of dealing with high level customer queries in a Customer Care environment.

RECOMMENDED FOR YOU

13 Reasons Why Your CV Will Get Rejected By RecruitersHow To Write A Perfect CVHow To Write The Perfect Cover LetterSmart Ways To Answer Standard Job Interview Questions


Source: Jobsearchgh


Area:

Requirements

Advertising
Advertising