Call Center Executive

Job Summary
A hardworking and loving lady needed for employment.
Minimum Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Job Description
Call Center Agent Job Responsibilities:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
Call Center Agent Qualifications / Skills:
Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking
Call Center Agent Qualifications and Skills
Diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately