Call Center Agent

Call Center Agent
Company:

(Confidential)


Call Center Agent

Details of the offer

Job Summary
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
Minimum Qualification:
HND
Experience Level:
No Experience
Experience Length:
No Experience/Less than 1 year
Job Description
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
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Schedule: Contract


Source: Jobberman


Area:

Requirements

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