Business/Operations Manager- Travel And Tours

Job Summary
Perform the duties of a Business/Operations Manager
Minimum Qualification:
Degree
Experience Level:
Executive level
Experience Length:
3 years
Job Description
Overview
This is a full time position in a reputable company with the vision of becoming
Ghana’s preferred Travel and Tour Operator by constantly improving, evolving
and refining our services to meet our client’s specific needs. The Business/Operations
Manager will be responsible for organizing, directing and controlling the
operations the Company. In addition, He/She
will be responsible for meeting the strategic objectives of the company. This
includes accurately forecasting business and market needs, formulating and
implementing sales strategy and achieving sales targets, while ensuring high
customer satisfaction. Additional responsibilities include understanding market
requirements, product capabilities and future industry developments and trends.
The successful candidate must be solution driven
Reports to:
He/She reports directly to the Director of the Company
Responsibilities include but not limited to:
Help establish a strong industry brand and implement innovative ideas for achieving new business
Prepare and manage budgets; ensure daily reconciliation and cash management; and maintain accurate financial/statistical
records
Provide superior customer service to clients and ensure customer complaints are successfully addressed
Innovate, establish and manage third party/strategic partnerships; service innovation;
Ensure efficient operations by coordinating all business activities and managing
company assets
Communicate effectively, and provide timely reports to directors.
Participate in the preparation and review of strategic plan
Promote and market the company’s products;
All other duties that may be assigned

Skills, Knowledge & Experience:
Degree, preferably BSc Tourism/Admin/Humanities or Liberal Arts degree
At least 3 years’ industry experience in a similar role, two (2) of which should be in the last four (4) years with an
IATA approved agency or airline
At least 2 years working experience of Amadeus GDS
Should have completed a certified ticketing course or IATA/ UFTA Diploma
certification/experience with IATA approved agency or airline a plus
Strong written verbal communication skills interpersonal, and record keeping
Innovative, analytical with strong team-building skills
Flexible, willing to travel within the country, able to work long hours, weekends
and holidays
Ability to multitask, use initiative, take charge and lead teams
Demonstrate knowledge of the tourism industry
Marketing and selling skills

How to Apply
Interested persons should send their CVs to: [
[email protected]
]